Terms of Service

Effective Date: January 1, 2025

1. Introduction

Welcome to Accenvox, a provider of accounting integration solutions. By accessing or using our services, you agree to these Terms of Service.

2. Contact Information

Address: 301 Front Street West, Toronto, ON M5V 2T6, Canada
Phone: +14160400415
Business ID: 165500979
Support: Contact Form

3. Scope of Services

Accenvox offers the following categories:

• Professional Services: Integration setup, data mapping, ongoing assistance.
• Digital Products: Training manuals, video courses.
• Merchandise: Branded hardware modules.

4. Purchases and Charges

Fees for any purchase are due in full at the time of the transaction. You agree to pay all applicable charges.

5. Services Refund Policy

Eligible refund requests for professional services must be submitted in writing within 14 days of purchase. If approved, the refund will be credited to the original payment method within 10 business days. Service assignments may be transferred to another party upon written request and Accenvox approval.

Non-refundable services include custom engagements and on-site consultancy sessions, due to the allocation of personnel and scheduling considerations. No refund will be issued once work has commenced.

6. Digital Product Refund Policy

For digital products, you may request a refund within 7 days of purchase provided that no more than 20% of the content has been accessed. Approved refunds will be credited to the original payment method within 10 business days.

7. Merchandise Refund Policy

• Unopened merchandise may be shipped back within 30 days of shipment. Items must be in original packaging.
• For damaged items, notify Accenvox within 7 days of receipt and provide photographic evidence. A replacement or refund will be offered.
• Contact us via Contact Form to arrange a refund or replacement.

Approved refunds for merchandise will be credited to the original payment method within 14 days of approval.

8. Changes to Terms

Accenvox reserves the right to modify these terms at any time. Updated terms will be posted on our website and take effect upon publishing.

9. Governing Law

These terms are governed by the laws of Ontario, Canada.

10. Acknowledgment

By using Accenvox services, you acknowledge that you have read and agree to these Terms of Service.